Carbon Black
DigitalBuilt for Australian small business

Custom AI platforms

The software should fit
the way you work.

A client portal, an internal tool or a connected AI platform. We build the missing layer between your team, your customers and the tools you already use.

Map my first workflow
Enquiries Job records Scheduling
Built around your rules

YOUR
OPERATION

Permissions · approvals · integrations
Team workspace Client portal Reporting

Know what needs your attention

From scattered numbers.
To a clear next move.

Choose enquiries, quotes or bookings. See the activity, then the work behind it—all in the same operating view.

Example data for demonstrating the interface.

CARBON BLACK DIGITAL / Operations
ENQUIRY ACTIVITY4 WEEKS / SCALE 0–30
66enquiries captured
12WEEK 01
18WEEK 02
14WEEK 03
22WEEK 04
Review the new enquiries.

Customer, request and source together. Give every enquiry an owner.

Start useful. Then expand.

A platform with
a job to do.

We begin with a specific user and a specific task. Every screen should make their next action easier.

Client portals

Quotes, shared documents, requests and updates in a customer workspace with clear permissions.

Internal tools

Job records, approvals and operational dashboards that connect the work across your team.

AI assistance

Drafting, information retrieval and repeatable tasks, with human review where the work needs judgement.

One operating layer

All those tabs.
One place to run the work.

The spreadsheet has the numbers. The inbox has the context. The booking tool has the time. We connect the useful parts and build a clean front end around your team’s actual process.

01 / Information comes in

Connect.
Make sense.
Route the next step.Your rules · approved access
Your business.
Your workspace.
TodayCustomersJobs
NEW ENQUIRY · READY TO REVIEW

Alex needs a quote.

The email, contact details and site address arrive together. Your team can review the request with context.

Next actionReview enquiry

Only the information this role is allowed to see.

Choose an input · Illustrative connected workflow

Keep the tools that work. Connect the handovers instead of forcing everyone into another all-or-nothing subscription.

Build the missing features. A useful screen, approval step or report designed around the way your business runs.

Keep control of the work. Define source records, access, exceptions and human approvals before automation starts.

Explore the apps and workflows we can assess

Recognise your
daily toolkit?

Excel · Word · Gmail · Outlook · Xero · MYOB · Canva · ServiceM8 · HubSpot · Calendly · Microsoft Teams · Google Drive

Browse the app directoryAPI, connector and file-based options assessed against your workflow.

See the handover

At the desk.
On the job. In sync.

The office sees the work ahead. The crew sees the job in front of them. The useful details travel together.

Operations dashboard and crew job details displayed on a realistic monitor and tablet
View full-size image ↗

Interactive example · built around the way your team works.

A build you can review

Real data.
Real acceptance steps.

You see a working version with a representative workflow before launch. We define the scope, permissions, support and ownership terms in writing.

01

Map the workflow

Users, data, decisions and handovers before screens.

02

Build a focused version

The smallest useful system, connected to the tools it needs.

03

Test, train and support

Walk through real tasks with the people who will use it.

A practical first step

Describe the spreadsheet
you wish you could replace.

We’ll work out whether a connection, a portal or a custom build is the right first step.

Map my first workflowDiagnostic from $1,200. Deducted from your build fee if you proceed.