Answer & identify
Your greeting, services and opening hours. Make it clear the caller is speaking with an AI system.
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DigitalBuilt for Australian small business Miss the interruption.
You handle the lift.
Every call needs
01 02 03 You get the context.
Your phone number.
01 02 03 Good questions.
Find out what happens
DigitalBuilt for Australian small business
AI receptionist Australia / virtual receptionist
Miss the interruption.
Keep the enquiry.
An AI receptionist that answers the phone, captures what the customer needs and follows your booking rules. Your team keeps doing the work.
Map my first workflowFor trades, hire and service businesses across Australia.
Incoming enquiry → useful next step
The phone is handled.
CALLER“Can you get a crane truck to Coomera on Thursday?”
YOUR AI RECEPTIONIST“I can help. What are we lifting, and what time do you need us?”
Site, load and timing captured Ready for your team
AI receptionist demonstration · Illustrative workflow
You handle the lift.
The phone has a next step.
Capture the enquiry. Apply your rules. Hand exceptions to a person.
From ringing out to routed properly
Every call needs
a next step.
Automated call answering for a trade business should do more than take a name. We map the questions, the action and the handover.
Qualify the enquiry
Capture the site, work, timing and useful detail your team needs to make a decision.
Book or hand over
Book within approved rules, raise a request for review, or route urgent and unusual calls to a person.
See the handover
You get the context.
Your customer gets a next step.
A call summary your team can act on, with site details, the customer’s request and the decision that needs a person.
RECEPTION / Enquiry workspace
YOUR OPERATING VIEWExample workspace
A useful note. A clear next step.
AI RECEPTIONIST / CALL SUMMARY
Crane truck enquiry
Alex Morgan · 9:41 am
- Site
- Coomera
- Load
- Roof trusses
- Requested
- Thursday, 7:30 am
- Needs checking
- Access and lifting requirements
Callback required before confirming.
9:41••• ▰
Your callback queue
AM
Alex’s enquiry
Your team’s next stepInteractive example · built around the way your team works.
Control stays with you
Your phone number.
Your voice. Your limits.
We check your existing phone setup and build a clear fallback before anything goes live.
What it can handle
Common questions, enquiry details, connected availability and agreed booking rules.
What comes back to you
Custom pricing, unusual jobs and decisions outside the agreed scope. A useful summary goes to your team.
How it gets tested
We run through real call scenarios, missed-call routing and the human handover with you before launch.
Good questions.
Straight answers.
Can I keep my existing number?
Often, yes. We review your carrier and call-forwarding setup before confirming the route.
Is this a human virtual receptionist?
This service uses an AI voice system. We agree which enquiries it can handle and when it must bring in a person.
Can it quote or book without checking with me?
Only within the rules and integrations you approve. Complex work can become a request for your review instead.
A practical first step
Find out what happens
when you can’t answer.
Bring your current phone setup and a typical enquiry. We’ll map the missed-call journey and a useful first call flow.
Map my first workflowDiagnostic from $1,200. Deducted from your build fee if you proceed.