Carbon Black
DigitalBuilt for Australian small business

While you were on site

You: on a lift at Coomera

  1. 07:42
    Incoming call 0491 570 318
  2. 07:42
    Answered on the second ring
  3. 07:42
    CallerNeed a 20-tonne for Tuesday, Southport. Couple of roof trusses to lift.
  4. 07:42
    Your lineTuesday works. 20-tonne with operator from 6:30am. What's the site address?
  5. 07:42
    CallerFerry Road, near the hospital. Reckon three hours.
  6. 07:42
    Booked Tue 6:30am Southport 20t
  7. 07:42
    Quote sent by SMS $1,240 inc GST
  8. 07:42
    Job in the calendar. Nothing for you to do.
Mon
Tue6:30am
Wed
Thu
Fri
Crane truck hireExample workflow

Your phone rings while you're in the cab. Now it gets answered, quoted and booked without you.

Your Gold Coast AI automation agency. We build call answering, marketing automation and custom platforms that keep your business moving while you work.

Map my first workflow

Workflow diagnostic from $1,200. Deducted from your build fee if you proceed.

Illustrative enquiries, rates and availability. Your rules control the work.

What the current setup is costing you

Missed calls, repeated admin and quotes left sitting. Small gaps that add up over a normal month.

$3,900a month

Calls that rang out while you were on the tools

Miss three calls a week and assume one in three would have become a $900 job. Over 52 weeks, that is about $3,900 a month in potential job value going to whoever picked up.

6 hoursa week

Typing the same job into three places

The job goes in the diary, then the quote, then the invoice, then the spreadsheet for the accountant. Six hours a week at $45 an hour is about $1,170 a month of your time, or someone else's.

1 in 4quotes

Quotes that never got chased

If five of your 20 monthly quotes never get a follow-up, one in four is left sitting. One text two days later gives each a clear next step. If one more lands, that is a job you had already done the work to win.

Illustrative scenarios, not measured client results. Job value is revenue, not profit. Use your own numbers in the calculator below.

Put your week
into numbers.

Rough numbers are fine. What is the chasing, typing and phone tag costing your business?

3
$500
6

Your estimated annual cost

per year

Your estimated annual cost: $31,980 per year

Potential missed job value
$19,500
Value of admin time
$12,480

Business automation starts with the work you repeat every week.

Map my first workflow

Assumes 1 in 4 missed calls would become a job, 52 working weeks and admin time at $40/hour. Job value is revenue, not profit. This is an estimate of potential work and time, not a promise of savings.

Less chasing. More doing. Built around your business.

Less chasing. More doing. Built around your business.

What we do

See the job.
Choose the system.

Start with the part of the working day that needs a better handover.

Two trade workers checking job details together on a tablet
Office Crew CustomerOne job. Everyone in the picture.

Answer the call

Enquiry captured

Organise the job

One shared record

Chase the quote

Reply → handover

Connect the campaign

Click → conversation

Bring the tools together

Your operating view

Make the website useful

Discover → enquire

Not sure where to start? Map the first workflow.

One operating layer

All those tabs.
One place to run the work.

The spreadsheet has the numbers. The inbox has the context. The booking tool has the time. We connect the useful parts and build a clean front end around your team’s actual process.

01 / Information comes in

Connect.
Make sense.
Route the next step.Your rules · approved access
Your business.
Your workspace.
TodayCustomersJobs
NEW ENQUIRY · READY TO REVIEW

Alex needs a quote.

The email, contact details and site address arrive together. Your team can review the request with context.

Next actionReview enquiry

Only the information this role is allowed to see.

Choose an input · Illustrative connected workflow

Keep the tools that work. Connect the handovers instead of forcing everyone into another all-or-nothing subscription.

Build the missing features. A useful screen, approval step or report designed around the way your business runs.

Keep control of the work. Define source records, access, exceptions and human approvals before automation starts.

Explore the apps and workflows we can assess

Recognise your
daily toolkit?

Excel · Word · Gmail · Outlook · Xero · MYOB · Canva · ServiceM8 · HubSpot · Calendly · Microsoft Teams · Google Drive

Browse the app directoryAPI, connector and file-based options assessed against your workflow.
A trade business owner sorting paperwork after the working day

Tools down.
Admin still open.

The same job should not need to be typed three times.

See the handover

At the desk.
On the job. In sync.

The office sees the work ahead. The crew sees the job in front of them. The useful details travel together.

Operations dashboard and crew job details displayed on a realistic monitor and tablet
View full-size image ↗

Interactive example · built around the way your team works.

The handover, made visible

One record.
From ring to paid.

Each step carries the useful information forward. Tap a stage to see what your team receives.

What moves forward

Site, customer and the job request.

Capture the useful details once. Your team reviews the enquiry with context.

Map / Launch / Operate

Understand the work.
Then build the system.

Start with one useful workflow. Define the access, handovers and acceptance steps before implementation.

Map

A diagnostic from $1,200 turns the messy version into a workflow map, integration assessment and scoped first build. The diagnostic fee is deducted from your build fee if you proceed.

Launch

Build, connect and test the agreed workflow with your team. A focused first launch can typically be planned around 30 days, subject to scope and access.

Operate

Train the team, monitor the workflow and agree on managed support. Expand when the first system is useful and reliable.

A practical first step

Start with your biggest bottleneck.

A paid workflow diagnostic from $1,200, deducted from your build fee if you proceed. Map the work, confirm the connections and agree on a useful first implementation.

Map my first workflowDiagnostic from $1,200. Deducted from your build fee if you proceed.